FAQ's

Frequently Asked Questions

GENERAL

Do you deliver worldwide?

At the present time we only ship within the continental United States.

How can I pay for my order?

We accept Visa, Mastercard, American Express, Cash and Checks. If you wish you can fill out our Account Application for easier ordering and invoicing. Call or email us today to receive an application.

Return Policy

Your satisfaction is our priority. If for any reason you are not satisfied with the quality of any of the products you purchase from Kwixar, we will try to find a solution to resolve your issue. We provide proofs and order confirmations in an effort to avoid error.
Contact us if you have an item to return and we will look at the issue on a case by case basis.

BARCODE DECALS

Is there a setup fee?

No. We do not charge a setup fee for any barcode decal order. Decal cost is determined by the actual size.

How long are the decals guaranteed?

With proper application, our decals come with a two-year limited warranty. See our decal placement sheet for instructions regarding proper application.

Can I get a logo on the decal?

Custom decal design service is available, making it easy to buy decals with special recognition features such as community or company name or logo. If you have an idea for customizing your decals contact us for more information. There is no extra charge for the setup.

What barcode readers will these decals work with?

Kwixar can produce decals for use with existing readers from various manufacturers. Some of these include: Barcode Automation, Inc, Accu-Sort, AMTEL, ISI, and LazerData.

Is there a minimum order?

Because the barcode decals are printed to order, we prefer a minimum quantity of 100.

How long will my order take?

Our typical turnaround time is 1-3 business days. If you are adding any custom images, the turnaround time begins once the artwork is approved.

PRINTED PRODUCTS

What formats do you accept?

We prefer images or artwork in .pdf, .tif or .jpg format, however, we will accept .doc, txt, .gif, .pgn, .psp and .ai. You can upload your logo, photos or images to get your project started. We will contact you once we receive your files.

Can I use my logo or images from my website for printed enlargements?

Pictures intended for Internet/email use are typically too small with too low resolution; therefore, we request you use a high-resolution images or photographs for all large prints.

How to determine if my files are okay to print?

Please “zoom” or “magnify” your image on your screen until the image is the size that it might appear on your product to get a preview of image quality. All artwork should meet minimum resolution for good results: ideal minimum 100dpi at actual printed size. We are happy to review your image or art file to see if it will be usable. You will be contacted prior to printing if your images won’t print well.

Will I receive an electronic proof before my order is printed?

Yes, if we are helping you design your project. If you send us final art to print, we will not send you back a proof.

Can I just send you final artwork and have you print it for me?

Yes, you can send us complete artwork in a variety of formats. Those files can be really big so use our "Send Us a File" button (this can be found on the right hand side of your screen).

How long does it take to get my product?

Our turnaround time varies depending on product. Let us know your deadline and we will do our best to make it happen.

 Contact Kwixar today in Winter Springs, Florida for your promotional products and print needs.

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